Terms and Conditions

Booking & Payment

A deposit of 25% of the rental fee is payable when the booking is made. The balance is due 6 weeks before the start of your rental. The client shall construe non-payment of the balance of the rental on or before the due date as a cancellation. For bookings made less than six weeks before the start of stay, the total fee is payable on the booking date.

 

When you submit a booking via our online reservation system, you will receive an automatically generated booking confirmation by email, to the email address you provide in the booking form.

 

How Do You Take Payment?

We take several payment methods: Paypal We accept payment using Papal Visa We accept payment using Visa Mastercard We accept payment using MasterCard Maestro We accept payment using Maestro JCB We accept payment using JCB.

 

Is Payment Secure?

Yes. Our website encrypts all communication between you and us (you should see a green padlock or similar by the URL in your browser). Additionally, we outsource payment to Paypal who are an international company specialising in taking payments securely. Your credit card details do not come to us / our website and are not stored by us.

 

Do You Store Data About Me?

Yes, we store the data we need to allow us to take your booking and provide a service to you, in accordance with GDPR 6(1)(b). Data is held by us, and by Planyo, the company we use to administer your booking. All information is held securely.

 

Cancellation

In the event of cancellation within 6 weeks of the holiday start date, you will be liable for the full amount. If you wish to cancel more than 6 weeks before your arrival date, we can seek to re-let the dates. If this is successful, we will refund the cost of the holiday less a £50 administration charge.

 

Non–Availability of Property

If for any reason beyond the control of the Owner the property is not available on the date booked (owing to fire damage for example) or the property is unsuitable for letting, all rent and charges paid in advance by the guests will be refunded in full but the guests will have no further claim against the property owner.

 

Arrival & Departure

The Cottages and Glamps will be ready for you from 3pm on your arrival date. Please contact Leonie on 07795 166673 to confirm your likely arrival time and to arrange key collection. Please ensure you vacate the property by 10am on the day of your departure. Early arrivals or late departures are sometimes possible – please contact Leonie to discuss this.

 

Losses and Damage

Please report accidental damage or breakage if and when it happens so that repairs or replacement items can be arranged. All damages and breakages are the responsibility of the guests and the cost of making good shall be payable on demand.

We do not accept liability for loss or damage to personal effects or for personal injury or accident and we suggest you make suitable insurance arrangements to cover these.

 

Complaints

Great effort is made to maintain the highest standards for our guests. Should you experience a problem, please call the Leonie on 07795166673 during your stay so that we can arrange for things to be put right.

 

Leisure Facilities

Use of the hot tubs, which are unsupervised, is at the guests’ own risk in all respects. We work hard to ensure that the hot tubs at the glamps are maintained to the highest standard. We do not levy a charge for the use of the hot tubs, and on the very rare occasion when they are out of order, no refunds will be issued.

 

Pets

Well behaved dogs are welcome at Great Farm, subject to the following. Please keep dogs on a long lead to avoid disturbing the livestock and wildlife on the farm. Whilst at the property, please pick up after your pet. If you are walking on the farm, please use the ‘flick with a stick’ method to remove dog mess from paths and walkways, as endorsed by the Woodland Trust. Please do not leave your dogs unattended at any time. Please do not allow dogs upstairs or on soft furnishings. There is an additional charge of £20 per dog per stay at the glamps, dogs stay free at the cottages.